Misprint
Letter #1: Please note that the limitation of “one per customer” on our bulk oil sale advertisement is a misprint. We apologize for this error and encourage you to take advantage of this once-a-year sales event to stock up for the year. We are pleased to offer all premium oils at the same low price as last year, but remind you that the offer will end on April 25. Thank you for your...
Read MoreDismiss Employee
Letter #1: As you know, Staple Press’s publication of Sunnyvale City’s art magazine has been funded by a renewable annual grant from the National Endowment for the Arts. Regrettably, recent cutbacks in federally sponsored city arts programs have not left us unscathed. Our grant having been discontinued, we have no alternative but to cease publication of City Artist. You have my...
Read MoreDeny Promotion
Letter #1: Because you do so much so well, I regret having to report that management has denied my request to raise your position from a Level 8 to a Level 10. They explained that company policy does not permit an employee to advance two levels at the same time. They agreed to consider advancing you to a Level 9 after the first of the year if the department maintains its present level of...
Read MoreTransaction Error
Letter #1: We apologize for the duplicate service charge on your revolving credit account. It appears that we recorded the same stack of orders twice, but have now corrected our records. We appreciate your calling this error to our attention so that we could correct it quickly for a few other customers as well. Thank you for your patronage. We look forward to serving you again. Letter #2: Thank...
Read MorePostpone Appointment
Letter #1: I wish to advise you that I will not be attending the August convention in San Jose, and will consequently be unable to participate as a member of the panel on insurance for businesses. I have been ill and will require daily treatments for the next two months. I regret my inability to assist you, but do look forward to working with you on other projects. In the meantime, Brad Johnson...
Read MoreDecline Appointment
Letter #1: It has come to my attention that your company representatives have an appointment to meet with our engineers on Saturday, August 1. There must have been a misunderstanding as we have already contracted with another company to take care of safety issues. Our current contract runs for two more years, after which time we will be pleased to reopen discussions with your firm. I apologize...
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