Followup Conversation
Letter #1: Dear (name), Thanks for taking the time to meet with me last (day). I think you will agree that we had a very productive meeting. During our meeting, we spoke about your company’s need for twice-weekly deliveries. We also spoke about my company’s ability to provide these deliveries with a two-hour advance notice. The following points summarize our discussion: *(list points...
Read MoreCongratulate Promotion
Letter #1: I have always known you were cream–and cream rises to the top. You have done a great job and deserve the promotion. Many of us are aware of the extra hours you have spent keeping the warehouse in order, and the way you helped others when their workloads became too heavy. You are a natural for the supervisor position. The workers in your division are very fortunate to have you...
Read MoreCompany Acquisition
Hi everyone, I have some important news to share with you. A few minutes ago, Canon announced to the Tokyo Stock Exchange that we have accepted a $1,587.5 million (JPY) offer to sell our Digital Imaging Services division to Nikon, a privately held company headquartered in Chiyoda-ku, Tokyo, Japan. Nikon is one of the largest players in the digital imaging services sector, and was formerly one...
Read MoreBusiness Apology
Letter #1: I am sorry that we no longer carry replacement sections for canvas tents. I understand your frustration, because I, too, have a similar tent that I want to repair. But, with the recent developments in lightweight fire resistant fabrics, most camping enthusiasts are turning to the new Northface line of camping equipment. In case you might consider replacing your current tent with a new...
Read MoreMake Adjustment
Letter #1: We received your letter of March 1 regarding the duplicate charge to your account. We apologize for the mistake and have corrected the billing. Your account has a zero balance. Thank you for calling this to our attention. You are a valued customer, and we look forward to serving your personal needs in the future. Letter #2: I understand how upset you must have been when you discovered...
Read MoreReject / Terminate Business Relationship
Letter #1: It is very difficult to end a long-standing business relationship; however, the service and the quality of your crew’s work have deteriorated drastically during this past six months. Consequently, we have no other option than to contract with another copying service. We wish you the best and hope that we can part friends. Letter #2: Thank you for your proposal to assume the...
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