Postpone Appointment
Letter #1: I wish to advise you that I will not be attending the August convention in San Jose, and will consequently be unable to participate as a member of the panel on insurance for businesses. I have been ill and will require daily treatments for the next two months. I regret my inability to assist you, but do look forward to working with you on other projects. In the meantime, Brad Johnson...
Read MoreDecline Appointment
Letter #1: It has come to my attention that your company representatives have an appointment to meet with our engineers on Saturday, August 1. There must have been a misunderstanding as we have already contracted with another company to take care of safety issues. Our current contract runs for two more years, after which time we will be pleased to reopen discussions with your firm. I apologize...
Read MoreEmployee Apology
Letter #1: I apologize for the delay in sending last month’s paychecks. I realize that you, too, need to meet your monthly obligations in a timely manner, and such delays do not help. To avoid such frustrations in the future, we are changing to a computer system that will prepare checks a week in advance for distribution on payday. This unfortunate event should never be repeated. Thank you...
Read MoreMistaken Letter
Letter #1: Thank you for your phone call regarding your account. We sincerely apologise for our error in the letter we sent you. We do have a record of your August 1 payment, which cleared your account. We value you as a customer and appreciate your courtesy in this matter. Letter #2: We appreciate your calling our attention to our billing mistake and apologize for the inconvenience we no doubt...
Read MoreIncomplete Information
Letter #1: Please accept our apologies for the mistake that appeared in our Sunday advertisement. We didn’t realize what happened until we received a flood of telephone calls ordering the stereo set for $99.00 instead of $399.00. A correction will appear in the next announcement. I know this is a disappointment for those who had their hopes raised, but you can understand that it is...
Read MorePoor Service
Letter #1: We hope you will accept our sincere apologies for the inconvenience your party experienced when you held an anniversary celebration in our ballroom. I know it was important for you to begin at 7:00 p.m., and the failure of our other guests to leave the room on time was a frustration to us all. Thank you for your patience while we enlisted the help of several additional persons to help...
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