Reject / Terminate Business Relationship
Letter #1: It is very difficult to end a long-standing business relationship; however, the service and the quality of your crew’s work have deteriorated drastically during this past six months. Consequently, we have no other option than to contract with another copying service. We wish you the best and hope that we can part friends. Letter #2: Thank you for your proposal to assume the...
Read MoreMisprint
Letter #1: Please note that the limitation of “one per customer” on our bulk oil sale advertisement is a misprint. We apologize for this error and encourage you to take advantage of this once-a-year sales event to stock up for the year. We are pleased to offer all premium oils at the same low price as last year, but remind you that the offer will end on April 25. Thank you for your...
Read MoreExplain Error
Letter #1: I must apologize for the error we made in our estimate for redecorating your kitchen. This estimate did not include the price of the refrigerator you requested. The additional cost of the model F40 refrigerator is $795.00. The estimate must be increased by this amount. Once again, I apologize for the error. Letter #2: Please accept my apologies for the error in your shipment of bed...
Read MoreDismiss Employee
Letter #1: As you know, Staple Press’s publication of Sunnyvale City’s art magazine has been funded by a renewable annual grant from the National Endowment for the Arts. Regrettably, recent cutbacks in federally sponsored city arts programs have not left us unscathed. Our grant having been discontinued, we have no alternative but to cease publication of City Artist. You have my...
Read MoreDeny Promotion
Letter #1: Because you do so much so well, I regret having to report that management has denied my request to raise your position from a Level 8 to a Level 10. They explained that company policy does not permit an employee to advance two levels at the same time. They agreed to consider advancing you to a Level 9 after the first of the year if the department maintains its present level of...
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