Transaction Error
Letter #1: We apologize for the duplicate service charge on your revolving credit account. It appears that we recorded the same stack of orders twice, but have now corrected our records. We appreciate your calling this error to our attention so that we could correct it quickly for a few other customers as well. Thank you for your patronage. We look forward to serving you again. Letter #2: Thank...
Read MorePostpone Invitation
Letter #1: I am so sorry to have to withdraw our dinner invitation for next Friday. John became very ill yesterday and is in the hospital. He appears to have suffered a mild stroke, but we won’t know more until his test results come back. We were both looking forward to seeing you, but are sure you will understand the situation. I look forward to inviting you again when things have settled...
Read MorePostpone Appointment
Letter #1: I wish to advise you that I will not be attending the August convention in San Jose, and will consequently be unable to participate as a member of the panel on insurance for businesses. I have been ill and will require daily treatments for the next two months. I regret my inability to assist you, but do look forward to working with you on other projects. In the meantime, Brad Johnson...
Read MoreDecline Appointment
Letter #1: It has come to my attention that your company representatives have an appointment to meet with our engineers on Saturday, August 1. There must have been a misunderstanding as we have already contracted with another company to take care of safety issues. Our current contract runs for two more years, after which time we will be pleased to reopen discussions with your firm. I apologize...
Read MoreEmployee Apology
Letter #1: I apologize for the delay in sending last month’s paychecks. I realize that you, too, need to meet your monthly obligations in a timely manner, and such delays do not help. To avoid such frustrations in the future, we are changing to a computer system that will prepare checks a week in advance for distribution on payday. This unfortunate event should never be repeated. Thank you...
Read More