Collection Letter Mistake
Letter #1: Thank you for your phone call regarding your account. We sincerely apologise for our error in the letter we sent you. We do have a record of your August 1 payment, which cleared your account. We value you as a customer and appreciate your courtesy in this matter. Letter #2: We appreciate your calling our attention to our billing mistake and apologise for the inconvenience we no doubt...
Read MoreIncomplete Information
Letter #1: Please accept our apologies for the mistake that appeared in our Sunday advertisement. We didn’t realize what happened until we received a flood of telephone calls ordering the Ipad set for $498.00 instead of $988.00. A correction will appear in the next announcement. I know this is a disappointment for those who had their hopes raised, but you can understand that it is...
Read MoreInadequate Service
Letter #1: We hope you will accept our sincere apologies for the inconvenience your party experienced when you held an anniversary celebration in our ballroom. I know it was important for you to begin at 7:00 p.m., and the failure of our other guests to leave the room on time was a frustration to us all. Thank you for your patience while we enlisted the help of several additional persons to help...
Read MoreOffensive Behaviour
Letter #1: I owe an apology to all my co-workers and their families for my attempt at being funny at the company drinks last Friday. I realise now that my gestures was offensive to you and your families. I am very sorry. I know you look forward to the annual picnic as a time for wholesome family activities, and my insensitive garb was not appropriate. I can’t undo what I have done, but you...
Read MoreLate Appointment
Letter #1: All I can do is offer my sincere apologies for missing our appointment this afternoon. Of all this year’s meetings, this was the one I wanted and needed to attend. I had no idea we would be held up on the train for so long. I have resisted buying a mobile phone, but today’s frustration has convinced me that I must get one. I hope I can still have a chance to present my...
Read MoreCustomer Service Appointments
Good Afternoon All, I wish to inform that Barry Hall has made the choice to move into an eBusiness Specialist Consultant Role. I thank Barry for his commitment and expertise as a Team Manager in Customer Service. Barry looks to complete a Bachelor of Science with a focus on Alien Studies and will be at Footscray part time. Barry and the Customer Service Leadership Group will be working very...
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