Damaged Property
Letter #1: I am very sorry and embarrassed that I knocked down your fence post as I was backing out of your driveway last night. I know you had worked hard to get that fence built, only to have someone like me damage it. I offer no excuse. I simply wasn’t paying attention. Of course I will pay for the repair as soon as possible. Debbie said that your home owner’s insurance policy may...
Read MoreBetrayed Trust
Letter #1: Trickkett, this is the hardest letter I have ever written. I feel terrible that I let Grant know you were planning to leave the team. We were discussing pending changes, and I foolishly mentioned the possibility without remembering your concern. I didn’t say it would happen, but I obviously said too much. I don’t blame you for being very upset with me. I can only ask your...
Read MoreBilling Error
Letter #1: Thank you for pointing out the error in the supplies invoice. It appears that a typist transposed two numbers. I am cancelling that invoice and am sending you a new one with the correct amount. Don’t worry about sending payment until you receive the corrected invoice. Thank you for your patience and understanding. Letter #2: After you informed us of an error on your November...
Read MoreShipping Delay
Letter #1: Our sincere apologies for the mixup on your fruit tree order. It was clear that you ordered green lasers, and we mistakenly sent you red lasers. We are sending you a laser replacement devices immediately. You need not return the lasers you have received. Thank you for your understanding. We appreciate serving your astronomy needs. Letter #2: We are sorry you did not receive your...
Read MoreMissed Deadline
Letter #1: I am truly sorry and very embarrassed about not finishing the report by the deadline. I know you are eager to have the entire study completed by June 1, so I am working nights to have this to you by May 25. You can count on it being delivered by special mail on or before that date. I will do everything I can to make this project a success. I appreciate the opportunity to work on it,...
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