Chinese New Year Greetings

Chinese New Year is an important traditional Chinese holiday celebrated at the turn of the Lunar calendar. Celebrations normally last for a few days in western areas and up to 2 weeks in China. With every new year it is a good time to reflect on the past year and look forward to the goals of the coming year. As the new year approaches it is customary to wish family and friends a happy new...

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Personal Apology

Letter #1: I feel I must apologize to you personally for misquoting your comment on the hiring issue. I know how frustrating it can be to work hard for a cause and then have it misrepresented to those who will benefit most from it. The misunderstanding came when we transcribed your comments from a damaged iphone recording of your talk Wednesday evening. As soon as we realized we had made a...

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Say Sorry

Letter #1: I am writing to apologize for the behavior of some members of our football team at the AFL finals last week. We all know that emotions can get heated when close calls are made in intense games, but it does not excuse the language and behavior of some of our players. I, too, was personally shocked and offended by their actions, which were a direct contravention of the values of dignity...

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New Baby

Letter #1: We want you to be among the first to know that Jennifer gave birth to our sweet Tiffany Anne yesterday morning at 4:35. She weighed 7 pounds, 9 ounces, and measured 20 inches in length. She has lots of dark hair and long fingers like her mother. I think we have another pianist. We are still a little overwhelmed by the thought that we are parents, but the 3:00 a.m. feeding is beginning...

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Thanks

Letter #1: Thanks for taking my advice so seriously. Those who learn from others’ experience are usually a step ahead of the rest. Purchasing a home within your means now is a wise move. I’m sure you’ve done the right thing. You’re young and will have time to purchase a larger home later. It’s important to build equity now. It looks like you have a great future....

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Appreciation

Letter #1: Thank you very much for the “customer helper” idea. As head of our sales department, I will immediately implement your suggestion of assigning a sales representative to customers planning home improvement. We are sure our customers will appreciate this additional service. When you next return to your neighborhood store, an employee will greet you, review your home...

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