Business Apology

Letter #1: I am sorry that we no longer carry replacement sections for canvas tents. I understand your frustration, because I, too, have a similar tent that I want to repair. But, with the recent developments in lightweight fire resistant fabrics, most camping enthusiasts are turning to the new Northface line of camping equipment. In case you might consider replacing your current tent with a new...

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Make Adjustment

Letter #1: We received your letter of March 1 regarding the duplicate charge to your account. We apologize for the mistake and have corrected the billing. Your account has a zero balance. Thank you for calling this to our attention. You are a valued customer, and we look forward to serving your personal needs in the future. Letter #2: I understand how upset you must have been when you discovered...

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Reject / Terminate Business Relationship

Letter #1: It is very difficult to end a long-standing business relationship; however, the service and the quality of your crew’s work have deteriorated drastically during this past six months. Consequently, we have no other option than to contract with another copying service. We wish you the best and hope that we can part friends. Letter #2: Thank you for your proposal to assume the...

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Misprint

Letter #1: Please note that the limitation of “one per customer” on our bulk oil sale advertisement is a misprint. We apologize for this error and encourage you to take advantage of this once-a-year sales event to stock up for the year. We are pleased to offer all premium oils at the same low price as last year, but remind you that the offer will end on April 25. Thank you for your...

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Deny Promotion

Letter #1: Because you do so much so well, I regret having to report that management has denied my request to raise your position from a Level 8 to a Level 10. They explained that company policy does not permit an employee to advance two levels at the same time. They agreed to consider advancing you to a Level 9 after the first of the year if the department maintains its present level of...

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Transaction Error

Letter #1: We apologize for the duplicate service charge on your revolving credit account. It appears that we recorded the same stack of orders twice, but have now corrected our records. We appreciate your calling this error to our attention so that we could correct it quickly for a few other customers as well. Thank you for your patronage. We look forward to serving you again. Letter #2: Thank...

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